Frequently Asked Questions
Q. How long does it take my purchase to ship once I have paid?
A. We usually ship out orders the following business day after purchase.
Q. Where are my items shipping from?
A. We are located in Ocala, Florida.
Q. Which shipping method do you use?
A. We ship using the United States Postal Service
Q. How long will it take for my items to arrive?
A. MOST packages under 13 ounces will ship USPS First class mail which typically takes 2-5 business days. Parcel service can take a bit longer and Priority Mail is usually 2-3 days. For Alaska and Hawaii, Parcel service (ground) can be very slow but we probably don't need to tell you that. Since Parcel service sucks the big one, we almost never use it unless it is very heavy and we can't comfortable fit it in a flat-rate priority mail box.
Q. Do you ship to APO/FPOs and PO Boxes?
A. Heck yeah! Anywhere the USPS delivers mail is a valid address for shipping. Just make sure your address is correct when you enter it and be sure to include the entire address.
Q. Do you ship to Puerto Rico, Guam, the Northern Mariana Islands and the U.S. Virgin Islands?
A. Yes we do! We happily ship to all of those awesome places.
Q. The delivery confirmation number says the package was delivered but I don't have it.
A. It is possible someone else in your household checked your mail. Ask everyone. It's also possible your mail carrier delivered the package to the wrong house. After checking with all residents of your home or office, the next step is to contact your local USPS. The postal supervisor (as well as anyone working the counter) can take your deliver confirmation number and they can see exactly where the package was when it was scanned as USPS scans now have geolocation which means they have the latitude and longitude coordinates. From there, they can help you recover your missing package. I usually wait a day or two before contacting the post office as my mail carrier frequently goofs and usually a neighbor gives the mail carrier my mail the next day and I get it shortly after.
Q. You sent me the wrong item! Who pays?
A. If you bought a shirt and we sent you a keychain or something similar has happened, we will take care of this at our expense. That includes covering any return costs and sending the correct item. This is usually a very rare occurrence.
Q. You sent me an item but I don't like it. Who pays?
A. In this case, you can return the unused item but there will be a restocking fee. Make sure to send any bags/tags/pieces that were inside the package we sent to you. The restocking fee covers our shipping expense.
Q. Some of your descriptions look like they are copied from an eBay listing, is this site a scam?
A. It is not a scam. At our peak, we had over 3100 eBay listings available. When it came time to open the Nerdimports store we used software to import all of our eBay listings into this store. It saved us hundreds of hours of manual listing creation but a lot of the descriptions still need to be edited to remove the eBay stuff. Our inventory on eBay and Nerdimports.com is synchronized so you can see the active listings for sale by scithe.
Contact UsYou can actually contact us and receive an e-mail response! Best of all you don't have to search through 50 pages of irrelevant tutorial pages just to find where to go. You can contact us here. Nicholas will usually reply within 24-hours unless he's nerding it up at a convention.